Privacy Policy for Lumé

Effective Date: April 22, 2026

At Lumé, we are committed to protecting the privacy and security of our customers. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect information to provide a better experience and fulfill your orders effectively:

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (processed securely through encrypted gateways), email address, and phone number.

  • Device Information: We automatically collect details about your device, including your IP address, browser type, time zone, and some of the cookies installed on your device.

  • Cosmetic Preferences: If you participate in quizzes or create a skin profile, we may collect information regarding your skin type or beauty preferences to provide personalized recommendations.

2. How We Use Your Information

We use the collected information to:

  • Fulfill Orders: Process payments, arrange shipping, and provide you with invoices and order confirmations.

  • Communication: Respond to your inquiries and send updates regarding your orders or promotional offers (if opted-in).

  • Optimization: Improve our website performance and detect potential risks or fraud.

  • Personalization: Tailor our product suggestions to your specific beauty and skincare needs.

3. Sharing Your Information

We share your Personal Information with third parties only to help us use your information as described above:

  • WooCommerce: We use WooCommerce to power our online store.

  • Payment Processors: We use secure services like Stripe or PayPal; we do not store your full credit card details on our servers.

  • Shipping Providers: Your address is shared with our logistics partners (e.g., DHL, FedEx) to deliver your products.

  • Legal Compliance: We may share information to comply with applicable laws and regulations.

4. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us at support@lume.com.

6. Security

The security of your personal information is important to us. We use SSL (Secure Sockets Layer) technology to ensure that your data is encrypted during transmission.

7. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: privacy@lume.com.

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